The Rees Hotel Queenstown Deploys 42Gears Solution to Automate In-Room Services.

January 29, 2016 in Hotels by cipcipTrip

The Rees Hotel Queenstown is one of the most luxurious hotels in Queenstown, New Zealand and is considered the new gateway to the True South. The Rees boasts of a rare blend of stylish Queenstown accommodation, 21st century infrastructure, unique service features with articulate and passionate staff. The property has a total of 60 hotel rooms and 90 luxurious apartments with private balconies to take advantage of the spectacular views.

The Rees Hotel being an environment-friendly guest-house, was concerned about its growing use of paper. Additionally, the in-room service operations were quite labour-intensive. To resolve these issues, the hotel decided to install tablets in all its guest rooms. However, with unlocked tablets there was a possible threat of tampering of setup parameters, accessing of unauthorized websites and more. To overcome this problem, The Rees Hotel selected SureFox for the signature locked browsing feature which met its primary requirement of restricting access to only allowed websites and password protecting the device. With SureFox, the hotel avoided downtimes resulting from intentional or unintentional tampering.

“We found SureFox easy to navigate around. The structure of the configuration is logical. The app is easy to install and has a variety of configuration settings,” says Alastair Clifford, Operations Manager, The Rees Hotel & Luxury Apartments, Queenstown, NZ.

With SureFox, The Rees Hotel has restricted tablet usage to just the intended applications and functions. The secured and personalised tablets are now being used in guest rooms which has reduced paperwork, automated in-room services and improved customer experience.